Brampton AutoMall Collision Centre

I wish I could give (-) 5 stars. I gave my pathfinder which was damaged due to a block of ice slipped from my house roof onto the car. It took almost 2 months to fix windshield, roof and a tailgate. My insurance company gave me a rental for 30 days and I was assured the employees of the workshop that my car will be fixed in less than 3 weeks. After 1 month, when I called to get an update, I was told that they are still awaiting a part and when I enquired about the rental as my insurance company informed me that they will not cover the cost after 1 month, I was assured again that the extra rental cost will be taken care by the workshop. Finally, when I got my car fixed after 2 months, my credit card was charged in the amount of $1,600. I raised my concern with the manager, first of all she didnt reply and after contacting few times, I got hold of her after about another 2 months, she told me that she will discuss with her general manager. The answer I got from her after one month that staff is not authorised to approve any rental charges of customers. The manager and staff needs training as it took almost 6 months to get that vague reply from the manager and its their staff, they should inform them not to give false assurance to customers